Service Policy

Om Spa Service Policies for Booking, Cancellation, and Rescheduling.

Service Policies:

  1. Booking within 24 Hours:
    • Any booking made within 24 hours requires a 50% advance payment.
    • These bookings are non-cancellable and non-refundable.
    • Rescheduling is possible based on availability for another day.
  2. Cancellation and Rescheduling:
    • To cancel or reschedule, kindly notify us at least 24 hours in advance.
    • Rescheduling within 24 hours will result in a 50% charge.
  3. Same Day Cancellation:
    • Cancellation within the same day or within a 24-hour window will result in a 100% charge.
  4. No Show Policy:
    • No shows will be charged 100% and are non-reschedulable.
  5. Gift cards:
    • Gift cards are completely non refundable.
    • Gift card is voided if there is a no show or cancellation is called for within 24 hours window.

Please take note of these policies to ensure a smooth and enjoyable experience at Om Spa.

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  • Participation in the Membership Program requires a valid credit card and email address.
  • Each Spa member will have access to one of the three options available in each membership tier.
  • There are no enrollment or cancellation fees; however, cancellation is only permitted after 3 months of enrollment.
  • Our spa memberships offer hassle-free relaxation with automatic monthly renewal. Cancel anytime with just 30 days' notice before the next billing cycle, ensuring uninterrupted wellness.
  • Unused membership treatments can roll over to subsequent months, as long as the member remains active.
  • Upon membership cancellation, all accrued benefits will be forfeited.
  • Om Spa reserves the right to terminate membership at any time, for any reason.

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