Service Policy

Service Policies:

1. Booking within 24 Hours:
   • Any booking made within 24 hours requires a 50% advance payment.
   • These bookings are non-cancellable and non-refundable.
   • Rescheduling is possible based on availability for another day.
2. Cancellation and Rescheduling:
   • To cancel or reschedule, kindly notify us at least 24 hours in advance.
   • Rescheduling within 24 hours will result in a 50% charge.
3. Same Day Cancellation:
   • Cancellation within the same day or within a 24-hour window will result in a 100% charge.
4. No Show Policy:
   • No shows will be charged 100% and are non-reschedulable.
5. Gift cards:
   • Gift cards are completely non refundable.
   • Gift card is voided if there is a no show or cancellation is called for within 24 hours window.

Please take note of these policies to ensure a smooth and enjoyable experience at Om Spa.