Service Policy
Om Spa Service Policies for Booking, Cancellation, and Rescheduling.
Service Policies:
- Booking within 24 Hours:
- Any booking made within 24 hours requires a 50% advance payment.
- These bookings are non-cancellable and non-refundable.
- Rescheduling is possible based on availability for another day.
- Cancellation and Rescheduling:
- To cancel or reschedule, kindly notify us at least 24 hours in advance.
- Rescheduling within 24 hours will result in a 50% charge.
- Same Day Cancellation:
- Cancellation within the same day or within a 24-hour window will result in a 100% charge.
- No Show Policy:
- No shows will be charged 100% and are non-reschedulable.
- Gift cards:
- Gift cards are completely non refundable.
- Gift card is voided if there is a no show or cancellation is called for within 24 hours window.
Please take note of these policies to ensure a smooth and enjoyable experience at Om Spa.
Book Your Blissful Retreat at Om Spa
Escape to Tranquility: Indulge in the epitome of relaxation at Om Spa. Elevate your senses with our rejuvenating spa services, carefully curated for your wellness. From soothing massages to revitalizing facials, our expert team awaits to pamper you. Secure your moment of bliss by booking your appointment now.
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MEMBERSHIP TERMS AND CONDITIONS:
- Participation in the Membership Program requires a valid credit card and email address.
- Each Spa member will have access to one of the three options available in each membership tier.
- There are no enrollment or cancellation fees; however, cancellation is only permitted after 3 months of enrollment.
- Our spa memberships offer hassle-free relaxation with automatic monthly renewal. Cancel anytime with just 30 days' notice before the next billing cycle, ensuring uninterrupted wellness.
- Unused membership treatments can roll over to subsequent months, as long as the member remains active.
- Upon membership cancellation, all accrued benefits will be forfeited.
- Om Spa reserves the right to terminate membership at any time, for any reason.
NON-MEMBERSHIP TERMS AND CONDITIONS:
Please take a moment to review our non-refundable policy for massage/facial/body treatments/specials series:
- Non-Refundable Payment: All payments made for a series are non-refundable. Once the purchase is completed, no refunds will be issued for any unused sessions in the series.
- Rescheduling: We understand that life can be unpredictable. If you need to reschedule a session, please notify us at least 24 hours in advance. Rescheduling requests made within this timeframe will not incur any additional charges. Failure to provide 24-hour notice may result in the forfeiture of the session.
- Expiration: The series of massages must be used within 12 months from the date of purchase. Any unused sessions after this period will be forfeited and will not be eligible for a refund or credit.
- Transferability: Sessions in a series are not transferable to another person. They are intended solely for the original purchaser and cannot be shared or transferred.
