Service Policy
Om Spa Service Policies for Booking, Cancellation, and Rescheduling.
Service Policies:
- Booking within 24 Hours:
- Any booking made within 24 hours requires a 50% advance payment.
- These bookings are non-cancellable and non-refundable.
- Rescheduling is possible based on availability for another day.
- Cancellation and Rescheduling:
- To cancel or reschedule, kindly notify us at least 24 hours in advance.
- Rescheduling within 24 hours will result in a 50% charge.
- Same Day Cancellation:
- Cancellation within the same day or within a 24-hour window will result in a 100% charge.
- No Show Policy:
- No shows will be charged 100% and are non-reschedulable.
- Gift cards:
- Gift cards are completely non refundable.
- Gift card is voided if there is a no show or cancellation is called for within 24 hours window.
Please take note of these policies to ensure a smooth and enjoyable experience at Om Spa.
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MEMBERSHIP TERMS AND CONDITIONS:
- Participation in the Membership Program requires a valid credit card and email address.
- Each Spa member will have access to one of the three options available in each membership tier.
- There are no enrollment or cancellation fees; however, cancellation is only permitted after 3 months of enrollment.
- Our spa memberships offer hassle-free relaxation with automatic monthly renewal. Cancel anytime with just 30 days' notice before the next billing cycle, ensuring uninterrupted wellness.
- Unused membership treatments can roll over to subsequent months, as long as the member remains active.
- Upon membership cancellation, all accrued benefits will be forfeited.
- Om Spa reserves the right to terminate membership at any time, for any reason.
NON-MEMBERSHIP TERMS AND CONDITIONS:
Please take a moment to review our non-refundable policy for massage/facial/body treatments/specials series:
- Non-Refundable Payment: All payments made for a series are non-refundable. Once the purchase is completed, no refunds will be issued for any unused sessions in the series.
- Rescheduling: We understand that life can be unpredictable. If you need to reschedule a session, please notify us at least 24 hours in advance. Rescheduling requests made within this timeframe will not incur any additional charges. Failure to provide 24-hour notice may result in the forfeiture of the session.
- Expiration: The series of massages must be used within 12 months from the date of purchase. Any unused sessions after this period will be forfeited and will not be eligible for a refund or credit.
- Transferability: Sessions in a series are not transferable to another person. They are intended solely for the original purchaser and cannot be shared or transferred.
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The 24 Hour Policy
Our policy asks for 24 hours notice when canceling or rescheduling an appointment to avoid being charged for booked services.
Read our service policy
