Arrival Time
-Please arrive 10–15 minutes early to relax, enjoy a tea, and complete any necessary forms.
-If you arrive late, your service may be shortened to avoid delaying the next guest. Full service charges will still apply.
Health & Wellness Considerations
-Let us know of any medical conditions, recent surgeries, skin sensitivities, or allergies prior to your service.
-For your safety, we may reschedule treatments if you are feeling unwell or have a contagious condition.
Quiet Spa Environment
-Please help us preserve a peaceful atmosphere.
-Silence or turn off mobile devices.
-Use soft voices in treatment and relaxation areas.
-Children under 12 are not permitted in the spa area unless receiving a service and accompanied by an adult.
Gratuities
-Gratuities are not included in service prices.
-Tipping is at your discretion, and always appreciated. Industry standard is 15–20% based on satisfaction.
Payment, Promotions & Gift Cards
-We accept all major credit cards and spa gift cards.
-Gift cards must be presented at time of service and are not redeemable for cash.
-Special offers and promotions cannot be combined—only one offer may be applied per visit.
-Prices and services are subject to change without notice.
Returns & Refunds
-Unopened retail items may be returned within 7 days with the original receipt.
-We do not offer refunds on services, but if you are unsatisfied, please let us know so we can make it right.
Valuables
-We recommend leaving valuables at home. The OM Spa is not responsible for lost or misplaced items.
Respect & Safety
-Inappropriate behavior of any kind will not be tolerated and may result in immediate termination of the service and future refusal of bookings.
Gift Card Policy
-All gift card sales are final and non-refundable.
-Gift cards never expire — they remain valid for a lifetime and can be used anytime toward any spa service or package.
-Remaining balances on gift cards cannot be used toward gratuities or therapist tips.
Thank you for choosing The OM Spa Naples. We are grateful to be part of your wellness journey.
