Spa Policies

Appointments & Cancellations

• Same-day appointments are non-cancellable and non-refundable. In the event of an emergency, the appointment may be rescheduled to the next available date.
• Cancellations or reschedules made within 24 hours of the appointment time will be charged the full service amount.
• Only one reschedule is permitted under the 24-hour policy, and the full service fee will still apply.
• A $25 rescheduling fee is required to secure the next available slot.
• For group bookings of three or more guests, a minimum of 48 hours’ notice is required for any cancellations or changes.
• A $50 deposit per guest is required to confirm any appointment. This amount is credited toward your service and deducted at checkout.

No Show

• In the event of a no-show, the full value of the booked service will be charged.

Arrival Time

• Please arrive 10–15 minutes early to relax, enjoy a tea, and complete any necessary forms.
• If you arrive late, your service may be shortened to avoid delaying the next guest. Full service charges will still apply.

Health & Wellness Considerations

• Please inform us of any medical conditions, recent surgeries, skin sensitivities, or allergies prior to your service.
• For your safety, treatments may be rescheduled if you are feeling unwell or have a contagious condition.

Quiet Spa Environment

• Please help us preserve a peaceful atmosphere.
• Mobile devices should be silenced or turned off.
• Soft voices are appreciated in treatment and relaxation areas.
• Children under 12 are not permitted in the spa area unless receiving a service and accompanied by an adult.

Gratuities

• Gratuities are not included in service prices.
• Tipping is at your discretion and always appreciated. Industry standard is 15–20% based on satisfaction.

Payment, Promotions & Gift Cards

• We accept all major credit cards and spa gift cards.
• Gift cards must be presented at the time of service and are not redeemable for cash.
• Special offers and promotions cannot be combined. Only one offer may be applied per visit.
• Prices and services are subject to change without notice.

Returns & Refunds

• Unopened retail items may be returned within seven days with the original receipt.
• Refunds are not offered on services. If you are unsatisfied, please let us know so we can make it right.

Valuables

• We recommend leaving valuables at home. The OM Spa is not responsible for lost or misplaced items.

Respect & Safety

• Inappropriate behavior of any kind will not be tolerated and may result in immediate termination of the service and refusal of future bookings.

Gift Card Policy

• All gift card sales are final and non-refundable.
• Gift cards never expire and remain valid for a lifetime. They may be used at any time toward any spa service or package.
• Remaining balances on gift cards cannot be used toward gratuities or therapist tips.

Thank you for choosing The OM Spa Naples. We are grateful to be part of your wellness journey.