COVID-19 What to Expect

COVID-19 What to Expect The Om Spa Naples FL

What to Expect When Making an Appointment:

All bookings will be taken over the phone, through email or online through our online booking system. No walk-ins until further notice.

Times/Days will book quickly, so please be patient and flexible when it comes to booking a service (if you have any issues give us a call 239-631-5895 or email us at for help)

Upon scheduling your appointment, you will receive a confirmation email. Please click the Client Questionnaire link within the email to answer a few questions, read our policies, and consent to our liability waiver. This must be completed 24 hours before your scheduled appointment. (If you have any questions or did not receive your confirmation email, please call us at 239-631-5895.)

Please bring/wear a mask, if you forget we will have masks available for purchase for an additional $3.00.

Only bring what you need for your appointment, there will be no lockers for single service guests.

Reservations must be held with a credit card. A fee of 50% of your scheduled appointment will be charged if you cancel less than 24 hours in advance.

The Om Spa supports that at any time if our team member feels that the health of our team or the customer has been compromised that the service will be suspended.

To purchase products during this time, call ahead for curbside pickup, purchase online (button below) or if you are in for an appointment a The Om Spa Team member will put together your order for you.

Please do not touch the products or anything around the spa. Just ask our front desk to help grab what you need 🙂

What to Expect When Arriving for an Appointment:

If you are sick or show signs of being sick, we will ask you to go home (if you are sick and it ends up being COVID-19 this could result in us closing the spa for a period of time)

There will be signs at our entrance for employees and customers regarding our safety and hygiene practices

Please call 239-631-5895 when you arrive for your appointment and wait in your car till a The Om Spa team member notifies you to come in

You will be required to sanitize your hands upon entering the building and also before each service

A The Om Spa team member will walk you directly to your treatment room for single service treatments

You must wear a mask upon entering the spa, walking to your treatment room and upon leaving (while receiving specific treatments you may remove your mask to receive your treatment)

Practice social distancing when possible. The number of people in the spa will be limited to compile with the capacity orders from the Governor.

Please do not bring anyone to your appointment, they will be asked not to enter and at this time all The Om Spa treatments will be one-on-one.

At this time our relaxation rooms will only be accessible to those guests who have multiple treatments scheduled on the same day.

No beverages or snacks will be served until further notice

Payment for your service will be charged to the card on file from booking online or given to us over the phone, if you prefer another method of payment, please let us know upon arrival/check-in.

What to Expect from The Om Spa Staff During Your Appointment and Throughout the Spa:

The Om Spa front desk team will be wearing masks and gloves at all times

During your treatment, The Om Spa team member will be wearing a mask and if able with the treatment gloves

All common spaces including the lobby area, bathrooms and frequently touched surfaces, doors, tools, and equipment will be cleaned and disinfected prior to the daily opening and between each customer

All restroom surfaces including floors, sinks, and toilet bowls will be cleaned and disinfected. We will store all paper products in a closed cabinet as well as provide antibacterial hand soap and place a trash can by the door

Our treatment rooms will be cleaned and disinfected before and after each use. Chairs and other surfaces will also be disinfected after each customer

All team members will use effective hand washing techniques (put in place by the CDC). Employees will frequently wash their hands after using the phones, computer, cash register and/or credit card machine. They will also wipe these surfaces down between each use

Sanitizing stations will be available throughout the spa

We will develop, implement, and maintain a cleaning and disinfecting schedule for all areas of the spa

We will disinfect equipment and work areas using a EPA approved disinfectant

All employees will be trained on the CDC cleaning and disinfecting guidelines

If you have any questions please call us at 239-631-5895 or email us at


Lastly, we ask that you please be patient with us as we adjust to all the new implementations. We know these are not ideal and that your experience will not be quite the same these first few weeks as before when coming to The Om Spa. Our hope is that the situation will continue to improve drastically and we will be able to get back to normal within a few weeks of opening.


Thank you for your continued support and patience, we are all in this together!

-You’re the Om Spa Team